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How To Hire Customer Service Managers

Hiring customer service managers at a high volume as a recruiter can be stressful if you don’t know where to start. 

Of course, you want to be able to hire as many workers as possible. However, your priority is to make the best possible decisions for the company. The workers you hire reflect your capabilities as a recruiter – and the last thing you want on your reputation is a trend of steady hires unfit for the job.

It’s almost an intuitive process, deciding when to take your chances on someone for the company’s betterment while ensuring they’re still qualified. 

Luckily, you don’t have to rely on intuition alone! Here are a few things to remember as you hire customer service managers.

The Value of a Great Customer Service Manager 

There are many reasons you might need to hire a customer service manager. Potentially, your company has grown, and the current team is struggling to keep up with the workload. Or maybe, you’re looking for a way to increase retention among your current employees, who might be seeking new career challenges. 

Whatever the case, hiring a qualified customer service manager can help prevent some common problems that arise when dealing with customers. A customer service manager will give you more time for crucial tasks, like training new hires and helping them navigate their company’s culture.

Customer Service Manager Qualities To Look For

The customer support manager will manage the company’s customer support team. The manager must provide leadership, direction, and guidance to the team to help them provide excellent service to customers.

The manager should be able to perform various tasks, including:

  • Interviewing and hiring new employees
  • Training existing employees
  • Developing schedules and policies
  • Setting goals and objectives for the team
  • Reviewing performance evaluations
  • Conducting disciplinary actions when necessary

Other responsibilities include communicating with employees about their performance, managing budgets, supervising other managers, and developing new policies.

How To Hire a High Volume of Customer Service Managers 

Now that you know what to look for in a potential candidate, here are three steps to make the hiring process a breeze.

  1. Make sure you have a clear job description that follows industry best practices in skill requirements.
  2. Work smarter instead of harder by taking advantage of passive recruiting.
  3. Keep track of the interview process so that you can hire as many high-quality candidates as possible!

Creating a good job description means paying attention to things like whether they’ll be working remotely and what their responsibilities will entail.

Programmatic job advertising is the best way to post your job opening to recruit passively and efficiently. Depending on which program you use, you can find the right candidates faster, rather than having to reach out personally or via email every single time.

You must streamline your interview process to hire as many high-quality candidates as possible. This process means having consistent questions for every interviewee so candidates receive equal treatment during the hiring process.

Here’s how you can put these tips into practice to fast-track your hiring process.

Utilize the Right Programs for Advertising Management

These tools are designed to help you hire the right people and can be used as a part of your overall customer service recruiting strategy.

Talroo Pro is an interview scheduling tool that helps you manage all your candidate interviews in one place. It allows you to easily schedule, reschedule, and cancel meetings with candidates from within your browser or mobile device.

You can also use it for time-tracking purposes to see where your employees spend their time during the day (and whether or not they’re clocking in at all).

Join Hiring Events or Create Your Own

Hiring events are a fantastic way to find quality candidates. This method is a surefire way to quickly reach many candidates online or in person.

Talroo Events drive the right people to your online or on-site events, saving you time and money. This product builds a complete candidate pipeline for you and markets directly to those people.

Here are some of the most notable features of this platform.


Talroo makes it easy for candidates to find out about your event through email campaigns and social media outreach. We also use text messaging as an additional way to reach out to candidates who may be interested in the position.


When candidates register for your event, we screen them against several criteria you’ve defined beforehand. This process makes it easy for you to delegate screening tasks instead of doing them yourself.


You can conduct interviews via video conferencing or phone calls with our integrated tools or ask questions via email. We’ll take care of scheduling everything seamlessly so that interviews happen at a convenient time for both parties.

Keep Track of Your Analytics

There are a few important metrics to keep track of when it comes to job posting analytics. First, you should know how many people apply for your job postings. This data tells you whether your ad attracts the right candidates and whether you need more creative messaging to grab their attention.

Talroo’s job advertising platform, Talroo Insights, shows you what keywords people use in their search queries to find jobs, so you can optimize your ads accordingly. 

For example, if someone searches “customer service manager” but reads two of your listed responsibilities before moving on, it might be time for an upgrade!

Final Thoughts on Hiring Customer Service Managers

Overall, customer service is an area that requires a lot of specialized knowledge and experience — something that most job seekers don’t have on their resumes. 

However, with proper planning and thorough research, hiring employees to provide excellent customer service can be easier than ever.

With the above tips, you’ll be able to streamline your hiring process and hire customer service managers that are more qualified.