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The Last Mile:
Essential workers & a holiday
season unlike any other

As the world collectively counts down to the end of 2020, there’s still one season to get through: The holidays. For some, the holiday season is stressful under normal times, with family dynamics and finances stretched to the max. But this year is certain to be a strange one, with the COVID-19 pandemic changing how Americans shop, as well as how they gather with family.

Delivery driver icon.

In this month’s infographic, we’ll be focusing on “the last mile” – the workforce that goes right up to your front door and has kept the country running throughout the pandemic: warehouse & logistics professionals and “gig economy” delivery drivers. We’ll see who is looking for work, who is hiring, and what trends are emerging, all through our robust Talroo Insights data.

Holiday shopping by the numbers

As our need to socially distance remains as important as ever, retail is seeing a mass adoption of e-commerce, with more to be expected over the holiday season.

Holiday shopping icon.

Americans spent more than $730 billion on holiday shopping in 2019. Roughly $168 billion, or 23%, was spent online.

E-commerce sales icon.

E-commerce holiday retail sales are expected to grow between 25% to 35% from November through January.

Retail sales rise icon.

A 1%-1.5% rise is expected in overall retail sales this year.

*Sources: CNBC, Deloitte

Holiday Hiring
by the Numbers

The shift from brick-and-mortar shopping to e-commerce means that companies are pivoting – relying less on salespeople in stores, and more on warehouse and delivery professionals to get items to people’s doorsteps.

UPS seasonal workers icon.

Number of seasonal hires UPS needs to make

Walmart seasonal worker wages icon.

Starting wage of Walmart’s seasonal workers: $15.75 to $23.75 an hour.

Circle with 29 percent icon.

29% of retailers are offering incentives to new hires such as bonuses, premium pay, and increased employee discounts.

*Sources: Korn Ferry Client Survey,
InvestorPlace, CNBC

Companies Hiring
Seasonal Workers

Target logo.
Walmart logo.
UPS logo.
Amazon logo.
Nordstrom logo.
Kohls logo.
Macy’s logo.
FedEx logo.
Michaels logo.
Best Buy logo.

Talroo Insights
Industry Data

Throughout the COVID crisis, we’ve brought you some broad national and state trends based on our Insights data. In this month’s infographic, we take a look into the industries that will be supporting the holiday season.

Logistics icon.

Warehouse & Logistics

Circle with 11 percent icon.

11% MoM increase in job searches from August to September

States with the Most Job Postings: NJ, PA, and NY (all have doubled from August to September)

Most Searched Cities

Texas state icon.


Georgia state icon.


Illinois state icon.


Texas state icon.


Nevada state icon.

Las Vegas

Warehouse & logistics job searches by month

After reaching a low point in May, warehouse & logistics job search queries have picked up, and are now higher than they've been in the past six months.

Chart of logistics job search statistics.

The Gig Economy Gets
into E-commerce

The companies that delivered our food during the height of quarantine are expanding into delivering other essential items as well: pet supplies, convenience items, and even goods from local businesses.

“We think there’s a huge market—anything that you want from your local business or your local market, sent to your home inside of 30 minutes.”

-Dara Khosrowshahi, Uber CEO

1.2 Billion

- Revenue generated by Uber Eats in Q2 of 2020.

*** Source: Fortune

Gig companies icon.

Top Gig
Companies Hiring

Instacart logo.
Postmates logo.
Shipt logo.
DoorDash logo.

Gig job searches
by month

Similar to warehouse & logistics searches, gig searches have steadily increased since May, and are likely to continue to do so throughout the rest of 2021.

Chart of gig job search statistics.

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For a deeper dive

Visit our previous infographics at talroo.com/resources

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*** Source: Talroo’s Insights business intelligence tool sifted through 6 billion points of data including job postings and job seeker activity from March - October 2020. Insights also provides major and minor job classification data as well as geographic data from the national level to cities and zip codes.